At Auravia Coffee, we stand behind the quality of every bag we ship. If you're not completely satisfied, we're here to make it right.

Eligibility

• Refund or replacement requests must be submitted within 14 days of delivery.
• Due to the perishable nature of coffee, we do not accept physical returns of opened or unopened bags. Instead, we offer a full refund or store credit.
• Damaged, defective, or incorrect items will be replaced or refunded at no cost to you — just send us a photo.

How to Request

Email us at info@auraviacoffee.com with your order number and a brief description of the issue. We typically respond within 1–2 business days.

Subscriptions

Subscription orders cancelled after roasting has begun are not eligible for refund for that cycle. Please manage your subscription at least 48 hours before your next billing date.