Refunds & Replacements
Refund Policy
Coffee is a perishable product, so we handle returns differently from non-food merchandise. Our goal is to make damaged, incorrect, or quality-related order issues clear and easy to resolve.
Perishable Goods & Taste Preference
Because coffee is a perishable food product, we cannot accept returns of opened or used coffee bags for safety and quality reasons.
We do not offer refunds or exchanges solely because a customer does not prefer the taste profile, roast level, origin, or grind selected.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, open, incorrect, or does not meet Auravia’s quality standards, contact us within 14 days of delivery so we can review the issue.
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Returns & Return Address
Please contact us at info@auraviacoffee.com before sending any item back. Returns must be authorized by our customer care team before shipment.
If we instruct you to return an eligible item, use the return address below. Opened or used coffee should not be returned unless our customer care team specifically requests it.
How We Resolve Eligible Claims
After we review and verify an eligible claim, we may offer a replacement or refund at no additional product charge, depending on the circumstances.
We may request additional information when needed to verify the order issue before approving a resolution.
Refund Processing Time
If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–7 business days for processing after approval.
Your bank or card issuer may require additional time to post the credit to your account.
Need Help With an Order?
Email our customer care team at info@auraviacoffee.com with your order number and details about the issue.