Refund policy

Perishable Goods Exemption

Due to the perishable nature of coffee, we cannot accept returns on opened or used coffee bags for
safety and health reasons. We do not offer refunds or exchanges if you simply do not like the taste
profile of the coffee chosen.

Damaged, Incorrect, or Defective Items

Please inspect your order upon reception and contact us within 48 hours if the item is defective,
damaged, or if you receive the wrong item. To initiate a claim, you must provide:

• Your order number.
• A clear photograph of the damaged or incorrect item, showing the condition of the packaging.

Upon verification, we will issue a 100% refund or dispatch a fresh replacement item at no additional
charge to you.

Do Not Return to Sender

Please do not send your purchase back to the address listed on the shipping box. Our fulfillment
centers and roaster facilities are automated and cannot accept unauthorized returns. All refunds or
replacements must be coordinated directly through our support team at infor@auraviacoffee.com .

Refund Processing Time

If a refund is approved, it will be processed automatically, and a credit will be applied to your original
method of payment within 5–7 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund.